Our Promise to our customers
Exceptional customer service lies at the center of all Lab Chemicals Operations
Value for Money
We aim for our prices to be fair and to reflect our social objectives, as we’re not just about profit maximisation.
We will understand and get things done
Aim to answer the query at first point of contact, when this cannot be achieved we provide clear information about next steps so you know what to expect.
- Take care to fully understand and respond appropriately to our customers needs
- Keep all stakeholders informed with up to date information and explain what we have done.
- Make sure our officers have the skills and tools to deliver the services needed.
- Work together across the board to provide best in class services.
Fairness and transparency
Lab Chemicals operation its business within the folds of transparency, honesty and professionalism
We do our best to ensure that all of our actions and communications with our customers are easy to understand and in your best interest.
We continually seek to improve our processes and the customer experience. This includes working with multiple partners to find solutions that are best for our customers.
We will be clear and treat you with respect
- Increasingly provide digitally aided agile services while not losing our personal touch.
- Be clear and easy to understand in all our communication with all our stakeholders.
- Ensure Data Security and confidentiality.
- You can help us to keep our promise by
- Letting us know if you have any specific needs.
- Giving us the information we need to deal with your enquiry.
- Telling us if you are happy or unhappy with our service.
- Participating when we seek feedback so we can learn and improve
Please tell us how we are doing
We welcome all feed backs including when things don’t go right. Feedback helps us to learn from what we are doing well and also our mistakes. We are committed to using this information to keep improving our services.
- Please tell us how satisfied you are with our service, this short customer service survey should take you about two minutes
- If you would wish to provide a more detailed feedback please send it to us at email@example.com
We do our best to make sure that all Lab Chemicals employees are well informed on the standards our customers expect and the rules that govern the way we operate. However, despite our best efforts, things will sometimes go wrong. If you are dissatisfied with our service, please contact our customer care team and we will do our best to put things right. If you are still dissatisfied, we have made sure that information relating to the next steps are easily accessible.